GENERAL CONDITIONS
- For this quotation, quotas are subject to availability at the time of accepting the rate and requesting the reservation.
- Once TuReserva Trip SAS has reviewed the quotas and confirmed availability by blocking them in its inventory, payment will be required to maintain the block made.
- Making this payment constitutes acceptance of the conditions established here by the Holder of the reservation; after payment is made, all plans will be issued, for this reason, any modification that occurs after payment will generate a penalty charge and will be confirmed according to the airline and hotel change and cancellation policies.
- Airlines are authorized by civil aviation to make operational changes or cancellations before, during, and after the purchase of the contracted itinerary.
- Air reservations that are modified directly by the passenger (itinerary modifications, name changes, route among other services related to their reservation) will be directly responsible for them, since these modifications cause the travel agency to lose control of said reservation and can only be managed by the passenger.
- Sometimes there may be overbooking of accommodation services in hotels, caused by the different distribution channels they have to market the hotel; however, they must provide different accommodation alternatives of equal or better category to their guests.
- If any breach of any of the contracted services occurs at the destination, the agency TU RESERVA TRIP SAS will evaluate the case and will have up to 60 days (calendar) to respond to it.
- The information provided is only a guide.
- Passengers are responsible for informing themselves and complying with the entry requirements for each country. Passengers should always check government websites for entry requirements for each country. TU RESERVA TRIP SAS is not responsible for variations in the entry requirements of the country where stopovers or final destination are made.
- TU RESERVA TRIP SAS is not responsible for non-compliance by passengers with the entry requirements of the country where stopovers or final destination are made.
- Passports must not have an expiration date equal to or less than 6 months from the travel date; in such cases, it must be renewed.
- Minors (under 18 years old) traveling with one or none of their two parents must present a permission to leave the country authenticated by a notary by the parent who is not traveling, or if neither of them is traveling, they must present this permission from both parents.
- Colombian minors traveling alone (without both parents) to domestic destinations (Colombia) must have permission from both parents indicating with which responsible adult they are traveling.
- The prices indicated on this website are for informational purposes and must be confirmed to make your reservation as they are subject to change without prior notice.
MEDICAL ASSISTANCE CONDITIONS
- Allows date changes assuming fare difference and dollar change in the case of international assistance.
- Name changes are not allowed. Medical certificates do not apply.
- Refunds are not allowed. Medical certificates do not apply.
ACCOMMODATION CONDITIONS
- In the event that the client leaves the hotel before the end of the stay (early departure), or the client does not show up at the hotel (known as no show), it is considered a cancellation, and refunds do not apply. Medical certificates do not apply.
- If there is a reduction in the number of guests once the reservation is issued, it is up to the hotel to apply penalties or fare differences.
- In the event of hotel overselling, the hotel is free to reassign clients to other hotels with similar characteristics.
- Reservation does not allow cancellations.
- Reservation does not allow name changes.
TOUR CONDITIONS
- The passenger must be ready and equipped at the agreed time, at the agreed place to be picked up by the transportation at the start of the tour; in case of not being ready, the reservation will be marked as NO SHOW, and this service is not refundable. Medical certificates do not apply.
LAND ITINERARY CONDITIONS
- All published itineraries may be subject to possible changes at the destination, either due to weather or operational problems. The detailed visits may change the order or day of operation, always including the same services.
